Free E-commerce Order Delivery Note Template & Generator
The slip inside the carton is the only thing an online customer reads before deciding whether their order arrived complete. This note lists the SKUs and variants actually in this box, names what is still to come and when, carries the carrier and tracking number for the shipment, and prints the order reference a return has to quote. It also separates what is in the box from what the customer was charged at checkout, which is the distinction split shipments break most often.
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| Description | Qty |
|---|---|
| Product units shipped | 3 |
| Accessory units shipped | 2 |
| Backordered item units | 1 |
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Use-case checklist
What to include in a e-commerce order delivery note
A partial shipment with a full order packing slip generates a support ticket every time. The customer opens one carton, reads a list of three items, finds two, and reasonably concludes something was stolen or mispicked, and the next message is either a where is my item email or a card dispute you now have to answer with tracking. Discounts make it worse: a coupon applied at the order level does not obviously belong to any single item, so a slip showing full item prices on a partial box makes the customer believe they paid $148.00 for a jacket they were actually charged $133.20 for. Printing this box, still to come, and the checkout totals as three separate blocks removes both arguments before the customer can have them.
- seller, customer, ship-to, order, and shipment
- package count, carrier, and tracking
- SKU, item, variant, and shipped quantity
- backorder, split, substitution, and condition notes
- packer, ship date, return reference, and recipient
Example starting lines
| Description | Qty |
|---|---|
| Product units shipped | 3 |
| Accessory units shipped | 2 |
| Backordered item units | 1 |
Complete it cleanly
List seller, customer, ship-to, order, shipment, package count, SKU, item, variant, quantity, backorder or split status, carrier, tracking, return instructions, and packing reference.
How to make an e-commerce order delivery note in 6 steps
Open the delivery note generator
Start from this page so the delivery note opens with fields and sample lines already set up for online sellers, warehouses, and fulfillment providers. No account is needed to create or preview.
Enter both parties
Add your business name, address and contact details, then the customer name and address exactly as they should appear on the record.
Add the e-commerce order lines
Replace each sample line with the real work or goods. Make sure the document shows seller, customer, ship-to, order, and shipment, package count, carrier, and tracking, SKU, item, variant, and shipped quantity.
Check the figures
Totals calculate as you type. Confirm quantities, rates, any tax line and the final total against your own records before you send anything.
Set the reference and dates
Give the delivery note a unique number and the correct date so it can be traced later and matched to related documents.
Review and download the PDF
List seller, customer, ship-to, order, shipment, package count, SKU, item, variant, quantity, backorder or split status, carrier, tracking, return instructions, and packing reference. Preview is free; a PDF download costs $4.99, or is included with Unlimited.
Worked example
Order 10482 ships in two boxes, the bottle follows on the 18th
Northbound Goods takes order 10482 on September 2, 2026 from a customer in Kansas City, Missouri. The jacket and socks are in stock and ship the same day; the 32 oz bottle in black is out of stock and moves to a second shipment, so the first carton carries this note.
- In this carton, SKU NB-JKT-OLV-M, insulated jacket, olive, size M, 1 at $148.00
- $148.00
- In this carton, SKU NB-SCK-GRY-L, merino socks 3 pack, gray, size L, 2 at $34.00
- $68.00
- To follow on shipment 2, SKU NB-BTL-32-BLK, 32 oz bottle, black, 1 at $39.00, expected ship September 18
- $39.00
- Order merchandise subtotal, all three lines
- $255.00
- Discount code FALL10 applied at the order level, 10 percent
- -$25.50
- Sales tax, illustrative here at 8.6 percent on the $229.50 post discount amount; the rate, which lines are taxable, and whether a discount reduces the taxable amount all vary by jurisdiction
- $19.74
- Shipping, free over $75
- $0.00
- Order total charged September 2, nothing further is charged for shipment 2
- $249.24
- This shipment, 1 of 2, one carton, 3.4 lb, ground service, tracking 774119028356, packed by KD
- $216.00 of merchandise
- Returns quote order 10482 and the SKU, under the return policy published at checkout
- Order 10482
The mistake that generates the most tickets is printing the full order total on a partial shipment with no mention of the second box. State the shipment number, name the item still to come, and say plainly that nothing further will be charged.
When this document is the right choice
Use this delivery note to record which goods were delivered and accepted. A delivery note tracks items and quantities, normally without prices. The invoice handles payment; the signed delivery note supports quantity and condition checks.
Frequently asked questions
Should a packing slip for a partial shipment show the whole order total?
Show both, in separate blocks. The customer needs to reconcile the slip against the charge on their statement, so the order total belongs on the page, but it has to sit under a clearly labeled in this carton list and a to follow list. Order 10482 shows $216.00 of merchandise in box one, the bottle named for September 18, and the $249.24 already charged, with a line saying shipment two costs nothing more.
How do we allocate an order level discount across a split shipment?
Do not try to spread it line by line on the slip unless your checkout already did. Show item prices as the customer saw them, then show the discount as one order level line, exactly as it appeared at checkout. Inventing a per item allocation creates a third set of numbers that matches neither the slip nor the customer's card statement, and it is the fastest way to turn a simple partial shipment into a refund argument. Tax deserves the same restraint: the rate, which lines are taxable, and whether an order level discount reduces the taxable amount are all jurisdiction rules, so print what your own checkout calculated and confirm the treatment with your tax adviser rather than copying the illustrative 8.6 percent in the example.
What return reference should be printed on the note?
The order number and the SKU of each item, plus whatever your posted return policy tells customers to do. Returns that arrive with no reference sit in a receiving corner until someone matches a name to an order, which is where refund delays and chargebacks start. Point to the policy you actually publish at checkout rather than restating a window from memory on the slip, and check what consumer rules apply where your customers are, since some places give buyers rights beyond whatever window a merchant posts.
We substituted a variant the customer did not order. How should that read?
Name both variants on the line and say who authorized the swap. Show the ordered SKU and variant, the shipped SKU and variant, and the price treatment, so a customer who opens an olive jacket instead of a forest one sees an explanation rather than a mistake. Add the returns instruction on the same line. Silent substitutions almost always come back, and they come back as a complaint rather than a normal return.
A customer says an item is missing from the box. What on the slip lets us check?
Three things, and they only help if you printed them: the in this carton block, the packed by initials, and the shipment weight against what the carrier recorded. Order 10482 shows $216.00 of merchandise in box one, packed by KD, 3.4 lb on tracking 774119028356, so a claim about a missing jacket can be tested against a weight somebody scanned rather than against what a packer remembers about a Wednesday. If you decide to reship, give the replacement carton its own note with its own shipment number; Invoity has no feed from your store, so that note is built by hand, and a second slip that simply repeats the first is exactly the document a chargeback argument turns on.
More delivery note templates
Start with the closest business workflow and adjust the details.